Refund policy
Return & Refund Policy
Last updated: October 10, 2026
30-Day Returns
You can return unopened and unused products within 30 days of delivery for a refund.
Eligibility
To be eligible for a return, the product must be:
- unopened and unused, with the seal intact,
- in its original packaging,
- returned within 30 days of delivery.
For hygiene and safety reasons, we cannot accept returns of opened or used products.
Promotions
If you return items from a “Buy 1, Get 1 Free” or similar offer, all items from that offer must be returned unopened. If a free item has been opened, its full price will be deducted from your refund.
How to Start a Return
Email help@araeskin.com with your order number and the items you want to return. We will send you return instructions. Returns sent without contacting us first cannot be accepted.
Return Shipping
Customers are responsible for return shipping costs. We recommend using a tracked shipping service, as we are not responsible for returns lost in transit.
Refunds
Once we receive and inspect your return, we will email you to confirm whether it is approved. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping costs are not refundable.
Damaged, Defective or Wrong Items
If your order arrives damaged, defective or incorrect, email help@araeskin.com within 7 days of delivery with your order number and a photo. We will send a replacement or a full refund at no extra cost.
Exchanges
We do not offer direct exchanges. Please return the unopened item and place a new order.